Returns and refunds

Returns & Refunds Policy

All Ray Ray’s apparel is made to order specifically for each purchase. Because of this, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind. Please review the product description and sizing information carefully before ordering.

Damaged, defective, or misprinted items

If your order arrives damaged, defective, or with a printing error, please contact us within 30 days of receiving the item. Include your order number, a description of the issue, and clear photos showing the problem.

If the issue qualifies as a production or fulfillment error, we will work to provide an appropriate resolution, which may include a replacement or refund.

Wrong item received

If you receive an item that is different from what you ordered, please contact us as soon as possible with your order number and photos of the item received.

Lost packages

If your order appears to have been lost in transit, please contact us so we can investigate the shipment. Claims for packages lost in transit should be submitted within 30 days after the estimated delivery date.

Incorrect addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply if the order must be reshipped.

Please contact us before attempting to return an item. Do not send returns directly to the address shown on your package without contacting us first.